Lavazza at your service

Not all request are possible based on when we receive your request, but we will do our best to accommodate you. You may email us.customerservice@lavazza.com for shipping requests. Please include the order number and address correction in the email.

Please note that all promotional codes are case-sensitive. You may be required to be registered and logged in to redeem the promotional code. The product must be included in the promotion to be eligible. Promotions cannot be combined. 

You can track your order by logging in to your account, selecting the overview section, and clicking "Track Shipping" under your recent orders. If this function is not possible, please contact us through our contact form.

In most cases, packages prematurely marked delivered by the carrier will be delivered within the next couple of days. We kindly request you to check your mailbox, any locker or mailroom, and confirm if no other household members or neighbors retrieved the package.

Sorry to hear about your damaged item, please contact us through our contact form, and include the following information: order number and a photo of damaged product. 

We will do our best to accommodate your request, however not all cancellations are possible based on when we receive your inquiry. You may email us.customerservice@lavazza.com for cancellation requests. Please include the order number and reason for cancellation in the email.

No, only credit card or PayPal payments are accepted.

We have established reliable relationships with all of the carriers we work with. If you wish to use a particular carrier, please email us.customerservice@lavazza.com and include your order number, preferred carrier, and reason for the carrier in the email. Not all requests can be honored, but we will do our best to accommodate you. 

Unfortunately we are not able to modify orders. We can cancel your order if it has not been already processed.

Due to safety concerns, we cannot accept returns after items are opened. If you need further assistance, please reach out to us via our contact form. 

Returns of unopened items can be placed within 14 days of receiving the package via our contact form. Please include a product image, invoice number, order number, and the reason for return on the form.

We only ship to the contiguous 48 states and AK, HI, PR. 

To view your order history, log in to your account and go to the "Order History" section. 

We accept payment by Visa, Mastercard, American Express, Discover, and PayPal

We are always seeking candidates with passion, determination and commitment: these are the principles that have nourished the spirit of Lavazza for four generations. If you are interested, please find open roles at https://jobs.lavazza.com or on our LinkedIn page.

If you are interested in becoming a Lavazza distributor, please fill out this contact form https://www.lavazzausa.com/en/business/contact-us.

In the years since its establishment in 2004, the non-profit Giuseppe e Pericle Lavazza Foundation has organized 30 projects in 20 countries and 3 continents, the benefits of which are felt by over 130,000 coffee-growers. The aim shared by all of the programs is the development of sustainable entrepreneurship, to bring about an improvement in the living conditions of the entire community. The Foundation supports the autonomy of local communities by emphasizing the value of female workers involving the younger generations. It encourages good agricultural practices in order to improve crop yields and coffee quality, and promotes the introduction of technological tools as a means to counter the effects of climate change. To learn more visit https://fondazionelavazza.com.

At Lavazza Training Centers we organize training courses for baristas, restaurant staff, sales reps, our distributors, newly-hired staff, journalists and opinion leaders. Sharing our expertise is the mission of the Lavazza Training Center. It has the largest coffee training network, with 8 offices in Italy and 42 around the world, dedicated to professionals, business clients, and coffee lovers.

If you have a commercial request, please fill out this contact form https://www.lavazzausa.com/en/business/contact-us.

To create an account, click on the account icon on the top right of the website, then you will be prompted to either sign up or log in, follow the steps to register as a personal account or a corporate account. 

You can update your address by accessing the Personal Area, then clicking on the "Address Book" section. You can then edit, delete, and add addresses. If you have a subscription, you may need to update the subscription delivery address as well. Please reference the subscription FAQs for additional information.

You can update your payment method by accessing the Personal Area, then clicking on the "Payment Methods" section. You can then edit, delete, and add payment methods. If you have a subscription, you may need to update the subscription payment method as well. Please reference the subscription FAQs for additional information.

You can check your order history by accessing the Personal Area, then clicking on the "Order History" section. 

In line with our commitment to sustainability and in an effort to get Lavazza products on local shelves more quickly, some of our products are now produced in the United States while others are still produced in Italy. All Lavazza coffee is sourced by the same team in Italy. Additionally, our quality control and production processes are substaintially the same to those in Italy, with product testing every hour by expert tasters.

We are constantly reevaluating our portfolio to offer the best assortment, experience, and taste to our customers. If you have a question regarding a specific product, please reach out to our customer service team.

Lavazza sources its coffee on a global scale from countries such as Brazil, Vietnam, Colombia, Indonesia, Ethiopia, and more. We utilize local teams to ensure the highest quality product is selected. Whether the coffee is roasted and packaged in Italy or the United States, the same coffee and sourcing methods are used to maintain consistent quality. If you are interested in learning more please see
https://www.lavazzausa.com/en/blend-for-better/coffee-production-from-bean-to-cup.

The Program is open exclusively to individual US residents aged 18 or older who hold a valid Lavazzausa.com account and have agreed to the Program's Terms and Conditions. The Program is not open to foodservice operators, retailers, distributors, resellers, or any individual or entity purchasing Lavazza products for commercial resale or commercial use.

My Lavazza Loyalty Program Instant Wins are exclusively for Loyalty Members who reside in the United States.

To register for or access the My Lavazza Loyalty Program, go to http://mylavazza.lavazzausa.com/ and log in using the same credentials you use on www.lavazzausa.com Alternatively, you can click "Sign Up" by filling out the registration form with your name, surname, email address, and password. Then, confirm your registration by accessing your email inbox and clicking on the link provided in the registration email. Once authenticated, you can log in, read the program rules, and accept them by ticking the relevant box.

Acceptance of the Loyalty Program rules is a mandatory condition for earning Beans and redeeming rewards.

You can receive various benefits based on the Level you reach by accumulating Beans. These include discounts on purchases, free shipping, exclusive competitions, special offers and 3 chances to play Instant Win each month.

All Lavazza products are eligible to earn Beans on the My Lavazza Loyalty Program, when purchased on lavazzausa.com and/or authorized retailer physical locations and/or website, which are listed in the Receipt Upload page on the MyLavazza platform located here http://mylavazza.lavazzausa.com/.

You can earn Beans by purchasing Lavazza products in one or more of the following ways:

- Purchase products on lavazzausa.com and automatically receive Beans. You will earn 1 Bean for every $1 spent. For example, if you spend $16.98, you will earn 16 Beans. Shipping costs, taxes, and discounts are excluded from the calculation of Beans earned.

- Purchase Lavazza coffee in-store or online from accepted locations and upload the purchase receipt. For purchases made in physical or online stores in the US, you will earn 1 Bean for every $1 spent on Lavazza products. For example, if you spend $16.98, you will earn 16 Beans. Taxes, shipping costs, and discounts are excluded from the calculation of Beans earned. You can earn up to 75 Beans per receipt. You can upload a maximum of 3 receipts per month. The number of Beans available for each purchase or Mission may be subject to change. The list of accepted retailer, website, or other supplier accounts, can be found in the Terms and Conditions. These may be subject to change.

- To earn additional Beans, upload the code found in the box of Lavazza Tablì Tabs or Lavazza capsules compatible with Nespresso® Original machines. You will earn 1 Bean for each capsule or Tab contained in the box. Each code can be used only once, and these Beans are in addition to those earned from the purchase itself.

Additionally, you can earn Beans by subscribing on lavazzausa.com or by participating in available MyLavazza Missions such as quizzes.

The number of Beans awarded is based on the purchase amount, calculated after deducting taxes, discounts, and any other reductions. The amount of Beans you earn will be updated in your account within 14 days.

If you cancel or return an order on lavazzausa.com, the Beans earned from that purchase will be removed. Your Beans balance will be updated once the cancellation or return is processed.

If you have an active Lavazza My Way subscription on lavazzausa.com while a member of the My Lavazza Loyalty Program, you gain certain benefits.

All subscribers will advance directly to the Coffee Barista (second) tier. If it is your first time creating a Lavazza My Way subscription, you will receive an immediate bonus of 50 Beans.You will also earn double Beans with each subscription delivery. Please ensure that the details (first name, last name, email address) used for the subscription match exactly with the information provided when registering for the My Lavazza Loyalty Program at http://mylavazza.lavazzausa.com/.

Note, if you cancel your subscription, you will no longer receive the benefits associated with the subscription.

The Loyalty Program has 3 Tiers based on the following criteria: 

- Coffee Ethusiast (0 to 299 Beans accumulated):

- Coffee Barista (300 to 799 Beans or with a Lavazza My Way subscription)

- Coffee Maestro (800+ Beans):

When you reach a level, you unlock its benefits and those of the previous levels. Each level’s benefits can be enjoyed for 12 months from the time you reach it.

Your level remains valid until the anniversary of your enrollment and for an additonal 12 months (24 months in total).

To maintain your level after this period, you must collect the required number of Beans again or keep an active Lavazza My Way subscription (which guarantees Barista level).

If you collect enough Beans, you will automatically move to a higher level.

However, if you do not meet these conditions, your level will reset to Coffee Enthusiast.

To play, visit http://mylavazza.lavazzausa.com/ to log in and scroll to the Instant win banner. View the Terms and Conditions of Instant Win for more information.

No, purchases made before a participant’s enrolment in the Program are not eligible to earn Beans.

Yes, you can accumulate up to 7,000 Beans in the entire Program period. After reaching that amount, no more Beans will be credited.